All payments are due upon Receipt. Must cancel 12 hrs prior to service for all on-site services or a $25.00 fee is due. We except all major credit cards and PayPal.
Service Agreement
Fees and Policies
All service orders are subject to a minimum $45 service fee once it is dispatched or leaves with an on-site technician regardless of the state of repair or outcome of the diagnosis.
All C-Managed (CM) clients receive a discount on onsite services (CM-BASIC 10%, CM-PLUS 20%, CM-PRO 50%).
All fees and payments are due immediately upon service completion.
All parts Software and Services purchases are final and cannot be returned.
Any payment outstanding for more than 3 days from service completion date will incur an interest charge at a rate of 10% per month or partial month.
We charge an additional fee of $50 per returned check.
Emergency Service Calls are Billed $130.00 per hour.
Travel fee for all on-site Service varies based on zip code and miles traveled.
Data:
Customer is responsible for data backup before repair or service.
Chesnet PC is NOT responsible for data loss for any reason including:
- In the event of a computer failure while in service
- In the event the hard drive is formatted to repair the operating system software.
Chesnet PC reserves the right to erase the computer's hard drive to ensure proper repair of the unit by eliminating software as a variable whenever Chesnet PC deems it necessary.
Software:
Software errors or corruption that cause poor performance or loss of functionality of the computer is NOT covered by ANY manufacturer's warranty.
Chesnet PC does not support any applications or software except for Microsoft Windows or Mac Operating Systems.
Customer is responsible for determining application compatibility with any operating system they've enlisted Chesnet PC to install or upgrade to.
Security:
Customer is responsible for updating definitions to antivirus software and applying security patches to the operating system after the date of repair on the unit. Chesnet PC is NOT responsible for viral infections of the unit or any security compromises to the unit, including compromises due to weak passwords after the date of repair. Chesnet PC does offer CM BASIC PLUS PRO.
Abandon Service & Equipment:
Chesnet PC is NOT responsible for equipment left in service for over thirty days from the time of the unit's entry into service, regardless of the state of repair.
Chesnet PC is NOT responsible for notifying you, the customer, in the event your equipment is being disposed of when said equipment has been abandoned with us for over 45 days.